Services undertaken by GWCL may be categorised as follows:
- Rehabilitation of existing water supply schemes to bring them up to their designed capacities;
- Provision of operational support equipment;
- Limited extensions and improvements to existing systems;
- Construction of new water schemes
In general, GWCL is responsible for:
- Urban water sector planning and development;
- Investment planning;
- Sector financial management;
- Quality control over urban water sector operations;
- Monitoring the Private Operator over compliance with performance standards and targets;
- Contracting for design and construction and/or rehabilitation and expansion of existing as well as new works;
- Consumer information and sensitization;
- Community outreach activities;
- Regulatory applications and negotiations
- Legal and policy issues including linkages to relevant ministries;
- Assets Management.
GWCL also undertakes the under mentioned services
Technical Services
- abstraction, receipt, transfer and collection of raw water
- production, transportation, treatment and delivery of piped potable water.
- procurement and supply of energy,
- definition of technical procedures, meters specifications and locations, attainment of service standards,
- repair, replacement and rehabilitation of facilities for producing water.
Commercial Services
- management of applications for new service connections, new subscriptions, customers’ files, customers’ disconnections,
- identification and removal or regularization of illegal connections
- definition and establishment of commercial procedures.
Administrative and Financial Services.
- preparation and presentation of suggested capital investment report,
- definition and establishment of accounting procedures
- preparation of report, records and accounts.
