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An approved site plan
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A valid building permit
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Name and address of applicant
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Telephone number/e-mail number of applicant
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The number or address of house/premises to be connected
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Purpose for which the supply is required (whether for domestic, construction, commercial or industrial use).
3. Assistance may be sought from District Commercial Officers in completing the application form. Prospective
customers must know that it is an offence to provide wrong information on the application form.
4. On submission of the application
form, staff of the company will undertake site inspection within five working days, after which the applicant will be advised on the
feasibility or otherwise of a connection.
5. Where in its opinion the connection is not feasible, the Company's Connection Team
shall state the reasons thereof to the applicant.
6. Where the connection is feasible, the Company's Connection Team shall determine
the nearest point of connection to the service mains and provide the applicant with an estimate of the cost of connection within five
working days.
7. Cost estimate for new service connection does not cover application forms and deposit for domestic or commercial
connections which are all separate charges levied before the new connection is undertaken.
8. Details of the cost of connection
must include:
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Cost of infrastructure.
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Cost of laying the service pipeline up to the meter.
9. Unless otherwise agreed by the
Company in a payment agreement, the applicant shall pay the total cost estimated by the Company before the connection is made.
10.Prospective customers must obtain receipts for all payments.
11. The Company shall provide the service connection within ten
working days after the payment of the full cost or other sum agreed upon by both parties.
12. The maximum allowable length for
new service connection is 120 meters
13. Where an existing customer requests separate service or an extension to an existing
service, such a customer shall only pay for the workmanship and the additional materials required.
14. The Company shall not
provide separate service or extension to an existing service that is in arrears.
